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1-800-243-6772
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Spa
Partners – General Terms & Conditions At Spa Partners, we pride ourselves on providing our customers with a fast, efficient service and products of the highest quality. Call us, we’d love to hear from you. How to Order Simply choose the option which is most convenient to you. Call: toll free 1-800-243-6772 Fax: 1-973-386-9055 Mail: Spa Partners, 22 DeForest Avenue, E. Hanover, N.J. 07936 Or order through our website by clicking on the items you are interested in. Payment Credit Card (Visa, Mastercard, Discover Card, & American Express), check in advance, C.O.D. or 30 day net accounts, subject to approval. Past due balances are subject to a 1.5% per month late payment interest rate penalty after the date they become past due. Shipping - Half price for orders exceeding $400 of our standard range shower gels or non liquid products. Currently, the standard shower gel range includes the Honey Almond and Awapuhi fragrances. Free shipping is available for orders over $400 for all other non-standard liquid products. With the addition of our new South West warehouse, our service is now even faster and more efficient. Most customers fall within the one to two day shipping times, with four to seven working days the approximate maximum. Most orders are shipped the same day by UPS or truck. Shipping and handling is charged at UPS ground cost + $2.50 handling per carton. Air transport is also available, though it must be requested by phone. Note: deliveries may originate from either warehouse. For further warehouse availability, please consult our Arizona inventory list. On orders for 30 and 55 drums of product the shipment cannot be sent by UPS and must be sent by another trucking company. In this case, the customer must let their salesperson know if a truck with a lift-gate will be needed. If the customer does require a truck with a lift-gate then there will be a $70.00 charge, regardless of the order quantity. Return Policy
etc. Damaged or defective products or product shortages must be reported in writing within seven days of receipt of goods. Spa Partners takes no responsibility for product quality or quantity after that date. Before returning any goods, you must obtain written approval from Spa Partners. Non-defective liquid products are not returnable due to reasons of health, safety and quality control. Any legal disputes arising from business transactions will be heard in the Morris County Court of Morristown, New Jersey. Dispensing systems are guaranteed for 1 year and generally are only for use with Spa Partners liquid or wipes products. Spa Partners may limit the number of dispensers available to a customer depending upon the quantity of liquid or wipes products ordered.
All returns of non-defective products will entail a 20 to 50% restocking charge, depending upon the condition of the products upon arrival. Spa Partners reserves the right to refuse the return of any non-defective products that were ordered by the customer. |
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